Privacy policy

1. Who we are

GROWTHONE is operated by C.J.A. Muller, at 359 Flora Road, Danabay, South Africa (“GROWTHONE”, “we”, “us” or “our”). Contact us at admin@growthone.io. Our information officer is C.J.A. Muller, who can be contacted at admin@growthone.io.

This policy explains how we handle personal information when you visit our website, enquire about our services, register for a resource or webinar, or use a GROWTHONE account. It also explains your choices and how to contact us.

2. Information we may collect

Depending on how you interact with us, information may include your name, email address, telephone number, business name, role, account details and communications with us. We may receive details about services you request, purchases and billing, and support requests. Payments may be made by direct deposit or through a payment processor. Payment processors may collect payment details directly. Payment information required by the relevant collection platform may be collected and retained as needed for that payment method.

We may collect information through website forms, account registrations, direct emails, social media and other sources relevant to your interaction with us. The fields collected vary according to what is needed and may include your name, email address, phone number and business name. Where enabled, tracking tools such as Google Analytics and Meta Pixel may collect technical information including your IP address, device and browser details, pages visited and activity on the site.

Providing information is generally voluntary, but some details are necessary to create an account, provide a resource, fulfil a contract or respond to an enquiry. If you do not provide them, we may be unable to provide the requested service.

3. How we use information

We use information, as appropriate, to respond to enquiries; deliver resources and webinars; create and administer accounts; provide, maintain and support services; process transactions; manage security and prevent misuse; understand and improve our services; meet legal obligations; and communicate service updates.

We may send marketing communications where permitted by applicable law, including where required consent has been obtained. You can unsubscribe using the link in a marketing email or contact admin@growthone.io. Service and transactional messages may still be sent when necessary for an account or transaction.

We rely on the grounds permitted by applicable law, which may include consent, performing a contract, meeting a legal obligation or protecting a legitimate interest, depending on the circumstances. Where consent is the applicable basis, you can withdraw it, subject to applicable law.

4. Information processed for business customers

If your business uses GROWTHONE to collect or manage information about its own contacts, your business is generally responsible for deciding why and how that information is used. GROWTHONE and its service providers process it to provide the service and under applicable agreements. Customers must provide their contacts with appropriate notices and meet their own legal obligations. Requests concerning a customer's contact list should normally be directed to that customer. The parties’ roles, processing terms and support arrangements vary depending on the service and the applicable agreement.

5. Sharing and international transfers

We may share information with service providers that help us operate the platform, host content, process payments, send communications, provide analytics or deliver support, to the extent needed for their services. We may also disclose information when required or permitted by law or in connection with a business transaction, subject to applicable safeguards.

Some providers or infrastructure may operate outside South Africa. Where cross-border transfers occur, we will take steps required by applicable law to protect the information. The providers, processing locations and applicable safeguards vary depending on the services used.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to enable essential functions, remember preferences and, where enabled, measure website use or support marketing. You can manage cookies through your browser and any choices made available on the site. Disabling essential cookies may affect functionality. Cookie information and consent controls will be provided where required by applicable law.

7. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described above, contractual requirements, dispute resolution and applicable legal obligations. Retention periods depend on the type of information and the reason it is held. Where legislation requires information to be retained for a specified period, we keep it for that period. Otherwise, retention depends on the purpose for which the information was collected and any applicable legal or contractual requirements.

We use reasonable administrative, technical and organisational measures appropriate to the circumstances. No system can be guaranteed completely secure. Please notify us promptly if you suspect unauthorised access to your account.

8. Your rights

Subject to applicable law and any lawful exceptions, you may ask whether we hold your personal information, request access or correction, object to certain processing, request deletion or restriction where applicable, and withdraw consent where processing relies on it. We may need to verify your identity and may ask for information needed to respond.

Email admin@growthone.io. You may also lodge a complaint with the South African Information Regulator: https://inforegulator.org.za/contact-us/ or POPIAComplaints@inforegulator.org.za.

9. Third-party sites and changes

Links to third-party sites are governed by those sites’ own terms and privacy notices. We may update this policy as our services or obligations change. The current version and its effective date will be available on this page. Where required, we will give additional notice of material changes.

Effective date: 6 November 2026.

Terms of use

1. About these terms

These terms govern use of https://www.growthone.io/ and GROWTHONE resources and services, unless a separate written agreement or service-specific terms apply. GROWTHONE is operated by C.J.A. Muller, 359 Flora Road, Danabay, South Africa. Contact admin@growthone.io.

By using the website, you agree to these terms to the extent permitted by law. If you create an account or purchase a service, additional terms presented during registration, checkout or contracting may apply. If those terms conflict with these website terms for that service, the specific agreement takes precedence.

2. Our services

GROWTHONE may offer software, educational resources, webinars and business support services. Descriptions, availability, functionality and eligibility may change. A particular feature, integration, support level or outcome applies only where included in the relevant current plan or written agreement.

Resources are provided for general information and education. They do not constitute legal, tax, financial or other regulated professional advice. Business results depend on circumstances and implementation; no particular result is guaranteed.

3. Accounts and acceptable use

You must provide accurate account information, protect your login credentials and promptly notify us of suspected unauthorised use. You are responsible for activity under your account, subject to applicable law and any agreed allocation of responsibility.

You may not use the website or services unlawfully, infringe another person's rights, distribute malicious code, attempt unauthorised access, interfere with the service, or send communications in breach of applicable law. When using contact, messaging or automation tools, you are responsible for your lists, permissions, notices and communications.

We may restrict access where reasonably necessary to address misuse, security risks or a material breach, subject to any applicable agreement and law.

4. Customer content

You retain rights you hold in content and information you submit. You grant GROWTHONE and its service providers the permissions reasonably needed to host, process and deliver that content as part of the service and in accordance with the applicable agreement and privacy policy. You are responsible for ensuring you have the rights and permissions needed to provide it.

5. Fees, subscriptions and cancellation

Where a service is paid, the applicable price, currency, billing frequency, taxes, included features and any renewal or cancellation conditions will be shown before purchase or set out in the agreement. You should review those terms before completing a transaction. Cancellation procedures, notice periods, refund conditions and support arrangements vary by transaction and are set out in the applicable terms or agreement. For assistance, contact admin@growthone.io.

Nothing in these terms removes a right to cancel, receive a refund or obtain another remedy that cannot lawfully be excluded. Any statutory cooling-off right applies only where the relevant law and its conditions apply.

6. Intellectual property

Unless otherwise stated, GROWTHONE or its licensors own the website and its content. You may use a resource for your own internal purposes as permitted by its accompanying terms. You may not reproduce, resell, redistribute or create derivative works from it without permission, except where the law allows or a separate licence permits it.

7. Third-party services

The platform may connect with services operated by third parties. Their terms, privacy practices, availability and charges are their responsibility. An integration may change or become unavailable. Review the relevant third-party terms before using it.

8. Availability and liability

We aim to provide a reliable service but cannot promise uninterrupted or error-free availability. Maintenance, security events and events outside our control may affect access. Any warranty disclaimer or limitation of liability applies only to the extent permitted by law and is subject to the relevant service agreement. Nothing in these terms excludes rights or liability that cannot lawfully be excluded.

9. Privacy and communications

Our privacy policy explains how we handle personal information. Questions, complaints and notices may be sent to admin@growthone.io.

10. Changes and governing law

We may update these terms. We will post the revised version and provide further notice where required. Changes to an existing paid agreement will be handled in line with that agreement and applicable law. South African law applies, subject to any mandatory protections and jurisdiction rules that cannot lawfully be excluded.

Effective date: 6 November 2026.